Support

Ryokōya for iPhone · One developer, real replies

Tracking

My trip didn't record anything, or missed places

Almost always location permission. Once you have started a trip, Ryokōya keeps recording with your screen dark, which is exactly when you are walking — as long as iOS lets it.

• iOS Settings → Ryokōya → Location → choose While Using the App or Always. Either keeps a trip you started recording. Always is needed only for the optional Always Collecting setting.
• Turn on Precise Location too. Without it, iOS reports a neighborhood-sized blur and Ryokōya cannot tell one café from the next.
• Check Settings → Ryokōya → Motion & Fitness is on. Motion is how the app tells walking from sitting, and it saves a lot of battery.

It named a place wrongly

Tap the stop in your trip and correct it. Ryokōya remembers the correction and uses your name for that spot from then on — your version wins. When two places were too close to call, the stop is marked as a guess: confirm it or fix it.

Battery

Ryokōya adapts how hard it looks for you: once you have settled somewhere it backs right off, and motion rather than GPS is what wakes it up again. A full day of walking should cost noticeably less than a navigation app running the whole time. If you see something dramatically worse, please write in — with the log, if you can (below).

Sending a diagnostic log

Settings → Export Field Logs and share it however you like. The logs are also in the Files app, under On My iPhone › Ryokōya › Logs. Worth knowing before you send: logs contain a detailed record of where you were. Nothing uploads on its own — the app has no way to send them without you — and you are welcome to read one first.

Journeys, receipts and Bingo

Making a journey

On the Trips tab, Ryokōya suggests journeys from trips that belong together; tap Make the journey. To choose the trips yourself, tap Make a journey. A trip can sit in more than one journey, and deleting a journey never deletes its trips.

Where is my receipt?

Open a finished trip or journey and scroll to The Receipt, then tap Print the receipt. Pin the lines you love, drop the rest or roll for another mix, and share it as a story or a post.

My receipt says I felt an earthquake

Receipts list earthquakes from the U.S. Geological Survey’s public catalog: magnitude 4 and up within 150 km of a place you stopped, or magnitude 5 and up within 300 km, during the trip or the night after. Only the trip’s start and end times are sent to the USGS; which quakes were near you is worked out on your iPhone.

Where are City Bingo and my awards?

Passport tab → Playground. Every city has a card of nine things to do, checked off as you walk them; three in a row is a BINGO. Awards are counted from your trips and journeys, and On This Day brings back the trips you took on this date in years past.

Purchases

I paid but nothing unlocked

Settings → Restore Purchases, while signed into the same Apple ID you bought with. Purchases are held by Apple, so they survive reinstalls and new phones.

Canceling Pro

iOS Settings → your name → Subscriptions → Ryokōya. Canceling stops the next renewal and keeps the time you have already paid for. Trip Pass never renews — it just ends.

Refunds

Apple handles all refunds through reportaproblem.apple.com. I cannot issue them, but if something is broken, tell me and I will fix it.

Backup and your data

Moving to a new iPhone

Turn on Trip Vault backup on the old phone, sign in with the same Apple ID on the new one, and your trips come back. Backup uses your own iCloud storage.

Deleting everything

Settings → Delete Account erases your iCloud backup first, then everything on the device. If your iCloud cannot be reached, the deletion stops and nothing is removed — you should never be told your data is gone while a copy still exists.

Printed books

Ordering a printed book in the app is coming later — for now a trip exports as a PDF you can print anywhere. When it arrives, trip books are printed and shipped by a print partner. For anything about an order, payment or delivery, contact them — but if the book itself came out wrong (a missing page, a bad map, something ugly), that is mine to fix and I want to hear about it.

Something else

Feature ideas, a city you want curated, a place in a pack that has closed, or a pack you think is wrong: all genuinely welcome at support@ryokoya.app. Closures and corrections get folded into the next content sweep.